hotbuymall web store FAQ section

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. Email : [email protected] Most of our merchandise is guaranteed with a manufacturers warranty beyond the 30 days. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. A 15% Restocking fee will apply on non-defective returns. The returned item should include a note explaining the problem. Please allow 1-2 weeks for processing. Buyer must pay for the shipping cost.

A: 95% of our products are new. If something is reconditioned, there will be an (R) to the right of the model number. Our ninety day warranty will apply.

A: All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday after 9:00 a.m., will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day. Orders are shipped from Tampa, Florida 33610. Regular ground shipments take from 1 to 6 days depending on your location. Items stated Made In China will be shipped from Hong Kong factory. We ship United Parcel Service regular ground.

A: We accept Visa, Mastercard, Discover, American Express thru PayPal (www.paypal.com). Sorry, no personal checks or business checks are accepted.

A: Gift wrapping can be selected for your package for a small fee of $5. You can select from four different occasions for gift wrapping: Christmas, birthday, anniversary, and bridal. A generic wrapping paper will be used to suite the occasion selected. You can also personalize your gift with a To: / From: tag and we will also include a ribbon suited for the occasion. Gift wrapping your package may delay shipment 1-2 business days and is available year round. Just put a remark if you want the gift wrapping.

Yes, we will ship internationally into Canada . We ship packages via the US Postal Service. If you would like USPS Airmail parcel post delivery you must make a request for this service (a customs or brokers fee may be due upon delivery). We ship packages via the US Postal Service Global Express Please use USPS ( http://www.usps.com ) to calculate shipping fees.

A: Our order form will apply a 7% Sales Tax to any order that is being shipped within the state of Florida. A Florida Sales Certificate is required to Void this Tax.

A. Yes, we will ship internationally into Canada ONLY. We ship packages via the US Postal Service. If you would like USPS Airmail parcel post delivery you must make a request for this service (a customs or brokers fee may be due upon delivery). *Note* : Orders from Hawai and Alaska will be shipped by using USPS. http://www.usps.com